This is a very exiciting release for us. We've extended our Remote Management client from within Desktop Authority by creating a separate remote management offering with Desktop Authority Remote Management Gateway which now, in addition to the standard set of workstations within the corporate office, supports both workstations that are not domain members and those whose machines are not physically in the office.
Utilizing a gateway service residing in your perimeter network, the Remote Management Gateway facilitates the support of users regardless of whether the user being supported or the IT professional doing the supporting are within the walls of the office.
Remote management takes on more than just remote control by allowing you to perform over 40 tasks without needing to be interactive with the user, raising the user's productivity and then still facilitate remote control should interactivity with the user be required to solve the problem.
This is a fantastic solution in conjunction with our helpdesk product, BridgeTrak, providing a comprehensive issue management solution.
A fully functional 30-day evaluation is available.
You can also take the web-based Interactive Walkthrough.
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